All sales are final. If your order arrives defective or incorrect, we will arrange a replacement or refund after verifying the issue. Please contact us within 7 days of delivery with your order number and clear photos of the issue.
Will I have to pay duties, taxes, or extra fees on delivery?
Yes. Duties, taxes, and carrier handling/brokerage fees may be collected upon delivery and are the customer’s responsibility.
How long does shipping take?
Shipping times vary by destination. After dispatch, delivery typically takes 14-21business days. For example, with Standard Shipping, orders to Vancouver typically take around 14 days after dispatch (estimated). Tracking is provided when available.
Can I change or cancel my order after placing it?
We may be able to update or cancel an order before it ships. Contact us as soon as possible with your order number.
How much does shipping cost?
Standard Shipping (Free): Estimated 14–21 days after dispatch. Express Shipping (Paid): Estimated 7–14 days after dispatch. You can upgrade at checkout for an additional $34.90. Delivery times are estimates and may vary due to customs, weather, and peak seasons.
